Cancellation of Internet Orders & Refunds

If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order either before or up to 14 working days following the date of delivery for full credit or exchange less any applicable delivery charges.

It is your responsibility to return any such items in a unused, unopened, pristine saleable condition in their original box and packaging, along with any promotional items that were offered to you with your purchase.

You will be wholly responsible for the return of the goods and any associated costs of return.

Goods received back incomplete, damaged or in any condition other than saleable, may be returned to you and the cost of return carriage charged to your account. The refund of goods will be subject to inspection and may incur a fee if there is any loss in value whilst in your possession and does not cover any transport costs.

Prior to returning any products, please contact us.

If you do not return goods within 14 days after you have informed us that you wish to cancel your order, your right to cancel may be revoked.

This post is also available in: German